Services / Amazon customer service management

Amazon customer service management

Let our experienced THE WE ONE Customer Service professionals handle the daily grind so you can focus on what really matters: growing your brand.

Just a few of the top brands that trust THE WE ONE

This is what award winning
Amazon advertising customer service looks like:

At The We One, we’re honored to have received the Stevie International Business Award for our work in Customer Service.

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friendly email responses

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issue resolutions

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typing related injuries

5.0 Stars | 3 Ratings

5.0 Stars | 3 Ratings

5.0 Stars | 3 Ratings

5.0 Stars | 3 Ratings

5.0 Stars | 3 Ratings

The perfect job for the
Amazon obsessed (that’s us)

Amazon changes all the time. Good thing it’s our job to stay on top of it all so you don’t have to.

Daily account monitoring

We keep a close eye on your account health and act immediately to help resolve issues

Feedback & review management

We make sure your customers know how much you care by engaging fully with their feedback and reviews

Messaging and Q&A response

Let us handle the day-to-day account details that give your brand a reputation for being customer-first

An army of experts

Put our full team of domain experts at your service so everything’s covered by a seasoned pro

  • Customer service

    Account setup

    Once we have account access, we do a deep dive into your brand so that we can represent you exactly how you want. We also set expectations so you have a clear understanding of our processes.

    Account setup
  • Customer service

    Daily account management

    We know Amazon’s rules and we follow them to the letter. Using our knowledge, we resolve issues as they arise, checking on your account daily to stay ahead of the game and keep your customers satisfied.

    Daily account management
  • Customer service

    Monthly reporting

    Our monthly call keeps you informed about how performance has changed over time, so that you can see all of the work that’s being done, and how it’s improving your brand’s health on Amazon.

    Monthly reporting

    Simplify Your Path to Amazon PPC Growth

    You already know that Amazon Sponsored Ads are a critical part of long-term growth for your Amazon channel. To get better results in less time from your PPC campaigns, schedule a free strategy session with one of our experienced Amazon ads specialists.

    Keeping customers satisfied since 2020

    Frequently Asked Questions

    • Buyer-Seller Messaging
    • Listing Q&A Response
    • Performance Monitoring (Account Health, Performance Notifications, Chargebacks, Voice of the Customer, & A-to-Z Claims)
    • Review Management (Requesting Reviews, Review Audit and Response)
    • Seller Feedback Management

    We have a team of Amazon specialists standing by to take care of all of your Customer Service needs, monitoring your account daily to make sure nothing gets left behind

    Learn why The We One was named INC’s fastest growing ecommerce agency in the world!

    *Due to high demand we are first-come, first-serve

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