How to Fix Multiple Amazon Accounts Suspension and Get Back to Selling
Introduction
Getting your Amazon seller account suspended is a nightmare for any e-commerce business owner. If you operate multiple Amazon accounts, the risk of suspension increases significantly, as Amazon has strict account ownership and management policies.
At The We One, we understand how frustrating it is to lose access to your Amazon account, especially when your business depends on it. In this guide, we’ll explore how to fix multiple Amazon account suspensions, the rules about having multiple accounts, and the best strategies to get back to selling.
Why Does Amazon Suspend Multiple Accounts?
Amazon strictly prohibits operating multiple seller accounts without proper authorization. If the platform detects that you have multiple accounts, it may result in a permanent suspension.
Common Reasons for Multiple Account Suspensions:
- Operating multiple accounts without permission
- Logging into multiple accounts from the same device/IP address
- Using the same payment details across different accounts
- Suspicious account activity, like linked business details
- Not following Amazon’s “one seller, one account” policy
Can I Have Two Amazon Accounts with Different Emails?
Yes, you can have two Amazon accounts with different emails, but there are strict conditions.
Amazon’s Policy on Multiple Accounts:
- Amazon allows one account per seller unless you have a legitimate business need (e.g., separate brands).
- You must request Amazon’s approval before creating a second account.
- Each account must have unique business details, banking information, and contact details.
How to Fix Multiple Amazon Account Suspensions
If your Amazon accounts have been suspended, here’s a step-by-step guide to appeal and reinstate your selling privileges.
Step 1: Identify the Reason for Suspension
- Log in to Seller Central and check the suspension notice.
- Look for any violation details related to multiple account policies.
Step 2: Prepare an Appeal Letter (Plan of Action – POA)
A well-written POA increases the chances of Amazon reinstating your account. Your appeal should include:
- What happened? (Explain why you had multiple accounts)
- What caused the issue? (Was it an accidental login, shared IP, or duplicate payment method?)
- What actions have you taken? (Steps to fix the problem, like updating business details or requesting approval for multiple accounts)
- How will you prevent it in the future? (Mention new policies you’ll implement, like using different IPs or devices)
Step 3: Submit the Appeal in Seller Central
- Go to Seller Central > Performance Notifications.
- Click on the suspension notice and select “Appeal”.
- Upload your Plan of Action (POA) and submit.
Step 4: Follow Up with Amazon Support
- If you don’t get a response within a week, follow up with Amazon.
- Contact Seller Support via chat, phone, or email.
- Be patient but persistent.
Step 5: Consider a Professional Amazon Suspension Service
If Amazon rejects your appeal, consider hiring Amazon reinstatement experts to help recover your account.
How to Have Two Amazon Accounts on One Phone
Amazon’s “Switch Accounts” feature allows users to manage multiple accounts on one device.
Steps to Add Multiple Accounts on the Amazon App:
- Open the Amazon app and go to Menu (☰).
- Scroll down and tap “Switch Accounts”.
- Click “Add Account” and enter login details for the second account.
Note: Amazon still tracks IP addresses and devices, so avoid logging into multiple seller accounts from the same phone unless they are authorized.
Can You Have Two Amazon Accounts with the Same Address?
Yes, but there are rules:
- You can have multiple accounts with the same shipping address if they belong to different family members.
- For Amazon Seller accounts, you cannot have two accounts using the same address unless Amazon has approved it.
- Using the same business address for multiple accounts may trigger a suspension.
Can I Have 2 Amazon Accounts with the Same Phone Number?
No. Amazon requires a unique phone number for each account.
- If you try to register a second account with the same number, Amazon may block or suspend your account.
- To create multiple accounts, you need different phone numbers.
Amazon Switch Accounts: How It Works
Amazon’s Switch Accounts feature allows users to quickly switch between multiple personal accounts without logging out.
How to Use the Amazon Switch Accounts Feature:
- Open the Amazon website or app.
- Click on “Accounts & Lists” (top right corner).
- Select “Switch Accounts” and choose another account.
This feature is useful for families, shared accounts, or sellers managing different business accounts.
Amazon Switch Accounts Not Working: How to Fix It
If the Switch Accounts feature isn’t working, try these solutions:
- Log out and log back in.
- Clear browser cookies and cache.
- Check for Amazon app updates.
- Disable VPNs or proxy connections.
- Try a different device or network.
If the issue persists, contact Amazon Customer Support.
Multiple Amazon Accounts Reddit: What Sellers Are Saying
Reddit is a popular discussion platform where Amazon sellers share experiences about multiple account suspensions.
Common Advice from Reddit Users:
✔ Always use separate business details for each account.
✔ Never log in to multiple accounts from the same IP.
✔ Be cautious with account suspensions and appeals.
✔ Consider using a different device for each account.
Reading Reddit threads can help you avoid common mistakes when managing multiple accounts.
Multiple Amazon Accounts on iOS: How to Manage Them
Managing multiple Amazon accounts on an iPhone can be tricky.
Best Practices for Using Multiple Accounts on iOS:
- Use Incognito Mode – Helps prevent Amazon from linking accounts.
- Use Different Browsers – Safari for one account, Chrome for another.
- Create Separate User Profiles – Apple allows different user profiles to keep logins separate.
- Use Multiple Devices – Best practice for sellers managing different accounts.
Conclusion
Having multiple Amazon accounts can be risky if not handled properly. Amazon’s strict policies mean that accidental violations can lead to suspension or even permanent bans.
To fix a multiple-account suspension, always:
✔ Understand Amazon’s rules and policies.
✔ Submit a strong appeal letter (POA).
✔ Follow best practices for using multiple accounts.
✔ Use Amazon’s Switch Accounts feature carefully.
If you’re a seller managing multiple accounts, We One recommends staying compliant with Amazon’s rules to avoid suspension and keep your business running smoothly.
FAQs
1. Can I have two Amazon seller accounts legally?
Yes, but only with Amazon’s approval and valid reasons (e.g., separate brands).
2. How do I recover a suspended Amazon account?
Submit a Plan of Action (POA) via Seller Central and explain how you’ll prevent future violations.
3. Can I log into two Amazon account from the same phone?
Yes, but Amazon may flag this as suspicious activity for a seller account.
4. Why was my second Amazon account suspended?
It was likely flagged due to duplicate details (IP, payment info, address, etc.).
5. How do I contact Amazon about my suspension?
Use Seller Support in Seller Central or email the Amazon Performance Team.
